Customer Service

Verified Integration

Author: @automatically•Category: ServerApplication

GitHub Repository

JSON-RPC 2.0

Protocol Standard

Sub-second

Execution Latency

Active

Operational Status

Client Configuration

— Connect Customer Service to Claude Desktop or Cursor in seconds

{
  "mcpServers": {
    "customer-service": {
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-customer-service"
      ],
      "env": {}
    }
  }
}

Paste into ~/Library/Application Support/Claude/claude_desktop_config.json (macOS) or %APPDATA%\Claude\claude_desktop_config.json (Windows).

Architecture & Capabilities

System Overview

Integrates popular Chinese customer service platforms with AI assistants for enhanced support and automation.

Indexed Date

7/22/2026

License

Open Source

Protocol Layer

stdio / SSE RPC

Frequently Asked Questions

Architecture and operational details for Customer Service

It integrates with popular Chinese platforms, with DingTalk integration currently in development. Support for WeChat Work (Qiye Weixin) and Feishu (Lark) is also planned for future releases.

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