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MCP ITSM Integration

Verified Integration
Author: @madosh•Category: ServerApplication
GitHub Repository
JSON-RPC 2.0
Protocol Standard
Sub-second
Execution Latency
Active
Operational Status
Tags:#Claude#Search#Database#API#Git#AI#GitHub#Node.js

Client Configuration

— Connect MCP ITSM Integration to Claude Desktop or Cursor in seconds
{
  "mcpServers": {
    "mcp-itsm-integration": {
      "command": "npx",
      "args": [
        "-y",
        "@modelcontextprotocol/server-mcp-itsm-integration"
      ],
      "env": {}
    }
  }
}
Paste into ~/Library/Application Support/Claude/claude_desktop_config.json (macOS) or %APPDATA%\Claude\claude_desktop_config.json (Windows).
Architecture & Capabilities

System Overview

Provides a unified interface for LLMs to interact with multiple IT Service Management (ITSM) systems.

Indexed Date

7/23/2026

License

Open Source

Protocol Layer

stdio / SSE RPC

Frequently Asked Questions

Architecture and operational details for MCP ITSM Integration

MCP ITSM Integration provides a unified interface for Large Language Models (LLMs) to interact with multiple IT Service Management (ITSM) systems like ServiceNow, Jira, and Zendesk, simplifying ticket management.

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